Operated by Cornerstone Home Care Limited

Right at Home Mitcham, Streatham and Dulwich

GoodRated 14/12/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note14 Dec 2023
Incidents and accidents recorded and addressed, with trends shared at team meetings to drive learning.
Note14 Dec 2023
Provider worked in partnership with healthcare professionals to support people's wellbeing.
Note14 Dec 2023
Excellent communication between management, staff, and families, with people and relatives feeling heard and valued.
Note14 Dec 2023
Clear management structure with shared responsibilities, regular audits, and electronic monitoring of care delivery.
Note14 Dec 2023
Strong person-centred culture with staff going above and beyond, respecting dignity, religious and cultural beliefs.
Note14 Dec 2023
Infection prevention and control practices were up to date and consistently followed by staff.
Note14 Dec 2023
Medicines safely managed with regular audits and MCA principles applied to support decision-making.
Note14 Dec 2023
Safe recruitment processes in place including DBS checks, references, and values-based interviewing for compassionate staff.
Note14 Dec 2023
People felt safe because staff knew their history and health care needs, with shadowing processes ensuring familiarity before solo visits.
moderatecare_planning14 Dec 2023
risks associated with fire were identified, this was not recorded consistently, and no information was provided for staff on how to support people safely to leave the premises in the event of fire.