Operated by St Micheal Care Limited

St Micheal Care Limited t/a HomeInstead Senior Care

OutstandingRated 8 Nov 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Aug 2023
Staff support: induction, training, skills and experience

Note11 Aug 2023
Sensitive, culturally competent end-of-life care, including matching care workers by country of origin, language and religious needs.
Note11 Aug 2023
Robust governance including daily office briefings, regular audits, complaints learning, duty of candour awareness and responsive incident management.
Note11 Aug 2023
Registered manager, a qualified nurse with management qualifications, highly regarded by people, families, staff and external professionals since 2011.
Note11 Aug 2023
Recruitment of a specialist dementia nurse underway; existing partnerships with leading dementia and Parkinson's charities to improve staff training.
Note11 Aug 2023
Strong community presence including a Community Café, wellbeing events, dementia alliance leadership and partnerships with charities and local organisations.

Note11 Aug 2023
Improving care quality in response to complaints or concerns
Note11 Aug 2023
Meeting people's communication needs
Note11 Aug 2023
End of life care and support
Note11 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Aug 2023
Learning lessons when things go wrong
Note11 Aug 2023
Preventing and controlling infection
Note11 Aug 2023
Using medicines safely
Note11 Aug 2023
Staffing and recruitment
Note11 Aug 2023
Assessing risk, safety monitoring and management
Note11 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Aug 2023
How the provider understands and acts on the duty of candour
Note11 Aug 2023
Continuous learning and improving care
Note11 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Aug 2023
Working in partnership with others
Note11 Aug 2023
Engaging and involving people using the service, the public and staff
Note11 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering