Note29 Jan 2020
Healthcare professionals described the registered manager and senior staff as supportive, responsive and receptive to advice.
Note29 Jan 2020
The service complied with The Accessible Information Standard (AIS).
Note29 Jan 2020
People receiving end of life care had plans in place and staff felt well supported when providing end of life care.
Note29 Jan 2020
Complaints and incidents were monitored and used to drive improvement across the organisation.
Note29 Jan 2020
The computer system alerted office staff if a scheduled visit had not been attended, helping prevent missed visits.
Note29 Jan 2020
People and relatives spoke highly of staff; staff demonstrated compassion and treated people as individuals.
Note29 Jan 2020
Staff training was designed around individual people's needs, including training delivered by healthcare professionals.
Note29 Jan 2020
Staff were recruited safely and matched carefully to people according to skills, knowledge and experience.
moderateperson_centred_care29 Jan 2020
people's hopes, dreams and aspirations, and what steps staff needed to take to support people with these, were not always recorded.
moderategovernance29 Jan 2020
The registered manager did not have a clear plan in place that showed how they were monitoring all aspects of the service.
criticalgovernance29 Jan 2020
there were no records showing how the provider monitored records relating to people's care, such as care plans and risk assessments, to ensure they met the standards required.
criticalcare_planning29 Jan 2020
one person was fed through their stomach but their risk assessment did not detail that they sometimes chose to eat solid food which would increase their risk of choking.
moderatecare_planning29 Jan 2020
care plans did not always reflect people's preferences for how their care and support was provided, the routines they liked to follow or their wishes and aspirations.
criticalrecord_keeping29 Jan 2020
The provider had not ensured accurate and contemporaneous records were held about each person's needs in order to reduce risks to them. This is a breach of Regulation 17