Operated by Livability

Shaftesbury Somerset

GoodRated 9 Aug 2022Home care · Taunton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note8 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Sept 2022
Staff support: induction, training, skills and experience
Note8 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note8 Sept 2022
Ensuring consent to care and treatment in line with law and guidance

Note8 Sept 2022
Previous breaches of regulations 9, 11, 12, 13, 17 and 18 had all been resolved.
Note8 Sept 2022
Provider worked well in partnership with health, social care and housing organisations.
Note8 Sept 2022
Improved communication with relatives including regular updates and meetings.
Note8 Sept 2022
Care plans were written in respectful language and focussed on people's strengths and skills.
Note8 Sept 2022
Medicines were administered safely by trained staff with competency assessed.
Note8 Sept 2022
Staff knew people well and understood how to protect them from abuse.

Note8 Sept 2022
Preventing and controlling infection
Note8 Sept 2022
Using medicines safely
Note8 Sept 2022
Staffing and recruitment
Note8 Sept 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note8 Sept 2022
Working in partnership with others
Note8 Sept 2022
Duty of candour
Note8 Sept 2022
Engaging and involving people using the service, the public and staff
Note8 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Feb 2022
Working in partnership with others
Note18 Feb 2022
How the provider understands and acts on the duty of candour