Premium Care Solutions Limited

Not RatedHome care · Kettering

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Dignity, privacy and independence
Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Kindness, respect and compassion

effective

Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Supervision and support
Note30 Oct 2021
Staff training and competency
Note30 Oct 2021
Needs assessment and care planning

Other

Note30 Oct 2021
Communication adaptations in place including eye-gaze technology, lip reading, sign language and accessible information standards
Note30 Oct 2021
End of life wishes including DNAR orders recorded and respected within care plans
Note30 Oct 2021
Strong external affiliations with specialist groups (HVBG, CMSUK, SIA, BABICM) keeping practice evidence-based and current
Note30 Oct 2021
Staff went the extra mile, including supporting a person with a tracheotomy to fly abroad on holiday for the first time in years
Note30 Oct 2021
Effective quality assurance systems including regular audits, satisfaction surveys and commissioner feedback driving continuous improvement
Note

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Accessible information and communication
Note30 Oct 2021
Response to changing needs
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Safe recruitment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Safeguarding systems and processes

well_led

Note30 Oct 2021
Engagement with people, staff and external partners
Note30 Oct 2021
Quality assurance and governance
Note30 Oct 2021
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NN15 7EU
Registered manager: Clancy-Ugwu, Hayley
Local authority: North Northamptonshire
Region: East Midlands
City: Kettering
Last CQC check: 23/Oct/2025 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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