Operated by Livability

Shaftesbury North East

GoodRated 12 Sept 2023Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note12 Dec 2025
Staff passionate about care outcomes, clear on roles and accountable for their actions.
Note12 Dec 2025
Robust governance with regular audits, incident reporting to CQC and local authorities, and continuous improvement.
Note12 Dec 2025
Strong partnerships with external healthcare professionals, regularly commended for engagement and collaboration.
Note12 Dec 2025
Positive, person-centred culture promoted by registered managers with people's wishes at the heart of care.
Note12 Dec 2025
Sufficient staffing levels to meet people's needs throughout day and night and allow meaningful time with individuals.
Note12 Dec 2025
Safe recruitment practices with people involved in interviewing and selecting their own support staff.
Note12 Dec 2025
Effective infection prevention and control systems reflecting current guidance.
Note12 Dec 2025
Medicines managed safely with staff trained and assessed as competent in medicines administration.
Note12 Dec 2025
People supported to have maximum choice and control; staff worked in least restrictive way in line with MCA principles.
Note12 Dec 2025
Detailed risk assessments in place with staff demonstrating effective understanding of individual needs and potential risks.

Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Assessing risk, safety monitoring and management

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Managers and staff are clear about their roles and understand quality performance, risks and regulatory requirements
Note12 Dec 2025
Continuous learning and improving care
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering