Certain Care Ltd

Requires improvementRated 19/10/2021Home care · Hove

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

19 findings

Note3 Apr 2022
Positive feedback from people and relatives about reliability and feeling safe
Note3 Apr 2022
Engaged a care consultant to implement new quality monitoring systems and audits
Note3 Apr 2022
Electronic recruitment system implemented with proper pre-employment checks
Note3 Apr 2022
Safeguarding policies and training updated; incidents now reported to local authorities
Note3 Apr 2022
Medicines managed safely with trained staff, risk assessments and MAR audits
Note3 Apr 2022
Improved infection control with routine weekly COVID-19 testing and good PPE supply
moderateleadership3 Apr 2022
service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
moderatestaff_competency3 Apr 2022
appropriate recruitment processes had not been followed. Staff had not routinely been recruited in line with safe practices.
moderatesafeguarding3 Apr 2022
people had been placed at risk of harm or abuse. The registered manager had not followed their own policies and procedures, acted on, or raised, potential incidents of abuse
moderateinfection_control3 Apr 2022
the provider had no formal systems in place to routinely test staff for COVID-19.
moderategovernance3 Apr 2022
these new systems and processes developed by the provider were not fully in place and needed time to embed and be effective.

Note3 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Apr 2022
Using medicines safely
Note3 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Apr 2022
Staffing and recruitment
Note3 Apr 2022
Preventing and controlling infection

Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Apr 2022
Working in partnership with others; How the provider understands and acts on the duty of candour
Note3 Apr 2022
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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