Operated by Home Comfort Services (Fylde) Limited

Home Comfort Services (Fylde) Ltd

GoodRated 29/09/2018Home care · Lytham St Annes

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

caring

Note30 Oct 2021
Involvement in care planning
Note30 Oct 2021
Dignity, respect and person-centred approach

effective

Note30 Oct 2021
Nutrition and meal preparation
Note30 Oct 2021
Mental Capacity Act understanding
Note30 Oct 2021
Supervision and support
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Staff felt valued, with management described as supportive and accessible at all times.
Note30 Oct 2021
Quality assurance systems included regular audits of personal safety, care records, training and medication.
Note30 Oct 2021
Community engagement through bi-monthly 'Forget-me-not' café sessions linking people to local support.
Note30 Oct 2021
End of life care praised by relatives; staff attended funerals demonstrating deep relational commitment.
Note30 Oct 2021
People and relatives highly complementary about caring, respectful and personalised approach of staff.
Note30 Oct 2021

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
End of life care
Note30 Oct 2021
Personalised care planning

safe

Note30 Oct 2021
Risk assessment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Medication management
Note30 Oct 2021
Staffing levels and recruitment

well_led

Note30 Oct 2021
Leadership and staff engagement
Note30 Oct 2021
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: FY8 5FT
Registered manager: Trusdale, Ann
Local authority: Lancashire
Region: North West
City: Lytham St Annes
Last CQC check: 29/Sep/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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