Operated by KS Care Ltd

KS Care

Requires improvementRated 17/11/2023Home care · Bedford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Dec 2023
Respecting and promoting people's privacy, dignity, and independence
Note6 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Dec 2023
Staff support: induction, training, skills, and experience
Note6 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note6 Dec 2023
Management responded immediately to inspection feedback and began implementing improvements
Note6 Dec 2023
End-of-life care plans were in place for those who wished to have them
Note6 Dec 2023
Staff respected people's dignity, privacy and independence, including knocking before entering homes
Note6 Dec 2023
Complaints were handled promptly and people felt confident raising concerns
Note6 Dec 2023
Staff worked effectively with health professionals such as district nurses and GPs to achieve good outcomes
Note6 Dec 2023

Note6 Dec 2023
End of life care and support
Note6 Dec 2023
Improving care quality in response to complaints or concerns
Note6 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Dec 2023
Meeting people's communication needs
Note6 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Dec 2023
Working in partnership with others
Note6 Dec 2023
Engaging and involving people using the service, the public and staff
Note6 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note6 Dec 2023
How the provider understands and acts on the duty of candour
Note6 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements