Poppy Cottage Limited

Requires improvementRated 19/05/2022Home care · Uxbridge

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note19 May 2022
Staff support: induction, training, skills and experience
Note19 May 2022
Assessing people's needs and choices; delivering care in line with standards
Note19 May 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note19 May 2022
Service no longer in Special Measures following demonstrated improvements
Note19 May 2022
Recruitment practices improved with DBS checks completed for all new staff
Note19 May 2022
Effective COVID-19/infection control practices including PPE, testing and visitor checks
Note19 May 2022
People supported to pursue social, leisure, religious and cultural interests
Note19 May 2022
Open, positive culture with improved staff morale and supportive management
Note19 May 2022
Safeguarding systems improved with appointed safeguarding lead and audit trail

Note19 May 2022
End of life care and support
Note19 May 2022
Supporting people to develop and maintain relationships and follow interests
Note19 May 2022
Improving care quality in response to complaints or concerns
Note19 May 2022
Planning personalised care; meeting people's communication needs

Note19 May 2022
Preventing and controlling infection
Note19 May 2022
Using medicines safely
Note19 May 2022
Staffing and recruitment
Note19 May 2022
Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
Note19 May 2022
Assessing risk, safety monitoring and management

Note19 May 2022
Duty of candour
Note19 May 2022
Engaging and involving people, the public and staff; working in partnership with others
Note19 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 May 2022
Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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