Operated by Priority Plus Limited

Priority Plus Ltd Coventry

GoodRated 23/02/2019Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note23 Feb 2019
Positive feedback from relatives praising staff kindness, respect, and responsiveness
Note23 Feb 2019
Systems in place to meet diverse and cultural needs, referencing Equality Act 2010 protected characteristics
Note23 Feb 2019
Clear complaints procedure with signposting to external organisations including CQC
Note23 Feb 2019
Quality monitoring via surveys, spot checks, audits, and staff meetings
Note23 Feb 2019
Strong MCA and DoLS awareness among staff and management
Note23 Feb 2019
Care plans were person-centred, promoted independence, and involved people and relatives in planning
Note23 Feb 2019
Staff received regular formal supervision and supported to undertake professional qualifications
Note23 Feb 2019
Risk assessments covering health and safety, environment, falls and medication kept under review
Note23 Feb 2019
Medicines managed safely with appropriate training, competency testing, and regular audits aligned to NICE guidance
Note23 Feb 2019
Safe recruitment procedures including DBS checks in place for all staff