Caring Hands East London Ltd

GoodRated 10 Nov 2023Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note11 Oct 2023
Duty of candour understood and practised; incidents reported to CQC and local authority appropriately
Note11 Oct 2023
Regular audits, spot checks, and improvement meetings to drive continuous learning and quality monitoring
Note11 Oct 2023
Strong partnership working with local authority, GPs, district nurses, social workers, and pharmacists
Note11 Oct 2023
Well-led service with improved well-led rating from Requires Improvement to Good; open and positive culture reported by staff
Note11 Oct 2023
Effective use of group chat technology to keep people, relatives, and staff informed in real time
Note11 Oct 2023
Person-centred care plans developed with input from people and relatives, covering communication needs, religion, and life history
Note11 Oct 2023
Robust recruitment processes including DBS checks, employment history reviews, and reference authenticity verification
Note11 Oct 2023
Medicines managed safely with fully signed MARs, an appointed medicine officer, and regular staff competency assessments
Note11 Oct 2023
People and relatives felt safe and expressed high satisfaction with the care provided, with consistent care workers assigned

Note11 Oct 2023
End of life care and support
Note11 Oct 2023
Improving care quality in response to complaints or concerns
Note11 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Oct 2023
Meeting people's communication needs
Note11 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Oct 2023
Learning lessons when things go wrong
Note11 Oct 2023
Preventing and controlling infection
Note11 Oct 2023
Using medicines safely
Note11 Oct 2023
Staffing and recruitment
Note11 Oct 2023
Assessing risk, safety monitoring and management
Note11 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Oct 2023
How the provider understands and acts on the duty of candour
Note11 Oct 2023
Working in partnership with others
Note11 Oct 2023
Continuous learning and improving care
Note11 Oct 2023
Engaging and involving people using the service, the public and staff
Note11 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering