Sunderland Home Care Associates (20-20) Limited

GoodRated 25/01/2024Home care · Sunderland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note25 Jan 2024
Ongoing staff training programme ensured staff were skilled, knowledgeable and competent.
Note25 Jan 2024
Effective engagement with people, relatives and professionals, with people involved in decisions about their care.
Note25 Jan 2024
Long-standing, motivated staff team led by an approachable management team committed to person-centred care.
Note25 Jan 2024
Robust quality assurance system with regular audits, spot checks and telephone surveys monitored service provision.
Note25 Jan 2024
Staff recruitment was safely and effectively managed to ensure only suitable staff were employed.
Note25 Jan 2024
Rota management ensured timely, consistent care from the same staff with communication about late visits.
Note25 Jan 2024
Medicines were managed safely with appropriate risk assessments, care plans and administration records in place.
Note25 Jan 2024
Staff knew people well and provided care with patience and kindness, with people expressing high satisfaction.

Note25 Jan 2024
Preventing and controlling infection
Note25 Jan 2024
Staffing and recruitment
Note25 Jan 2024
Learning lessons when things go wrong
Note25 Jan 2024
Using medicines safely
Note25 Jan 2024
Assessing risk, safety monitoring and management
Note25 Jan 2024
Systems and processes to safeguard people from the risk of abuse

Note25 Jan 2024
Continuous learning and improving care; Working in partnership with others
Note25 Jan 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note25 Jan 2024
Engaging and involving people using the service, the public and staff
Note25 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info