Operated by Prime Care Domiciliary Limited

Prime Care Domiciliary Ltd

GoodRated 26/05/2023Home care · Horsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note26 May 2023
Effective multi-agency working with GPs, tissue viability nurses and district nurses
Note26 May 2023
Staff demonstrated strong understanding of MCA, consent and safeguarding principles
Note26 May 2023
Registered manager improved quality assurance systems including spot checks and satisfaction surveys
Note26 May 2023
Electronic care system enabling real-time oversight of calls, medicines, incidents and care changes
Note26 May 2023
Staff provided with formal induction, Care Certificate, and role-relevant training including refresher courses
Note26 May 2023
Good continuity of regular carers providing reliable, person-centred support
Note26 May 2023
Medicines management improved with electronic monitoring, PRN guidance, and weekly manager reviews
Note26 May 2023
Improved recruitment practices including DBS checks and suitable references now fully followed