Browns Short Break Respite Limited

GoodRated 2 Apr 2020Home care · St Helens

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Adapting service, design, decoration to meet people's needs
Note30 Oct 2021
Supporting people to eat and drink enough and to live healthier lives
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance

Note30 Oct 2021
Accidents and incidents were recorded, reviewed and lessons learnt
Note30 Oct 2021
Regular safety checks were carried out on the environment and equipment
Note30 Oct 2021
The registered manager was approachable and responsive to inspection findings, taking immediate corrective action
Note30 Oct 2021
The service applied Registering the Right Support principles, promoting choice, control and independence
Note30 Oct 2021
People and families were involved in care planning and review meetings
Note30 Oct 2021
Staff knew people well and positive relationships had been formed; people reported being treated with dignity and respect

Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships and take part in activities
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info