Promise Care Services Ltd

Requires improvementRated 30/09/2023Home care · Barking

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Dec 2023
Ensuring people are well treated and supported; equality and diversity

Note7 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note7 Dec 2023
Staff support: induction, training, skills and experience
Note7 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Dec 2023
Systems were in place to obtain feedback from people about the service.
Note7 Dec 2023
Staff encouraged people's independence and obtained consent before carrying out tasks.
Note7 Dec 2023
People and relatives consistently described staff as kind, caring and respectful of privacy and dignity.
Note7 Dec 2023
Staff received regular supervisions and told inspectors they felt well supported by the registered manager.
Note7 Dec 2023
A digital monitoring system was in place to oversee staff attendance, punctuality and call duration.
Note7 Dec 2023

Note7 Dec 2023
End of life care and support
Note7 Dec 2023
Improving care quality in response to complaints or concerns
Note7 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs

Note7 Dec 2023
Working in partnership with others
Note7 Dec 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note7 Dec 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info