Operated by Proper Care (Cornwall) Ltd

Proper Care (Cornwall) Limited

GoodRated 28/03/2023Home care · Helston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note28 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Mar 2023
Staff support: induction, training, skills and experience

Note28 Mar 2023
Health and social care professionals praised the service's responsiveness and staff knowledge of clients.
Note28 Mar 2023
The service worked in accordance with MCA principles, respecting people's consent and choices including carer gender preferences.
Note28 Mar 2023
Accidents and incidents were appropriately documented, investigated and used for learning.
Note28 Mar 2023
The registered manager was visible, approachable and well known to people and their relatives.
Note28 Mar 2023
Staff received regular supervision, spot checks, appraisals and face-to-face training; new staff had structured induction with shadowing.
Note28 Mar 2023
Quality assurance systems were robust; care plans accurately reflected current needs and daily records were consistently completed.

Note28 Mar 2023
Learning lessons when things go wrong
Note28 Mar 2023
Preventing and controlling infection
Note28 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Mar 2023
Using medicines safely
Note28 Mar 2023
Staffing and recruitment
Note28 Mar 2023
Assessing risk, safety monitoring and management

Note28 Mar 2023
Working in partnership with others
Note28 Mar 2023
Continuous learning and improving care; Engaging and involving people using the service
Note28 Mar 2023
How the provider understands and acts on the duty of candour
Note28 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good1.7 km awayCornwall

Registered manager: Frew, David

Run by Mrs Tracey Marie Thorpe

Good1.7 km awayCornwall

Registered manager: Bowden, Rosie

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