Operated by Autism Initiatives (UK)

Outreach Services

GoodRated 7 Jul 2023Home care · Bootle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note7 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note7 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note7 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2023
Staff support: induction, training, skills and experience
Note7 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note7 Jul 2023
Detailed positive behaviour support plans helped staff support people through periods of anxiety or distress.
Note7 Jul 2023
Staff received good induction, ongoing training, regular supervision and observations of practice.
Note7 Jul 2023
A health and wellbeing lead provided opportunities for social, sporting, educational and employment activities to reduce social isolation.
Note7 Jul 2023
People were actively involved in recruitment of staff and in developing and reviewing their own support plans.
Note7 Jul 2023
Robust governance framework with effective audits, monthly reporting and monitoring systems.
Note

Note7 Jul 2023
End of life care and support
Note7 Jul 2023
Improving care quality in response to complaints or concerns
Note7 Jul 2023
Meeting people's communication needs
Note7 Jul 2023
Planning personalised care to ensure people have choice and control; Supporting people to avoid social isolation and take part in activities

Note7 Jul 2023
Preventing and controlling infection
Note7 Jul 2023
Using medicines safely
Note7 Jul 2023
Staffing and recruitment
Note7 Jul 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note7 Jul 2023
Assessing risk, safety monitoring and management

Note7 Jul 2023
Promoting a positive culture; Engaging and involving people; Working in partnership with others
Note7 Jul 2023
Managers and staff being clear about their roles; Continuous learning and improving care; Duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info