Operated by Triple Care Healthcare Services Limited

Triple Care Healthcare Services

GoodRated 12 Nov 2019Home care · Dorking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Dec 2019
Respecting and promoting people's privacy, dignity and independence
Note11 Dec 2019
Supporting people to express their views and be involved in making decisions about their care
Note11 Dec 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Dec 2019
Staff working with other agencies to provide consistent, effective, timely care
Note11 Dec 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Dec 2019
Staff support: induction, training, skills and experience

Note29 Jan 2020
The service worked proactively with external agencies including the local authority to improve the service.
Note29 Jan 2020
Regular unannounced spot checks of staff skills were completed by senior staff.
Note29 Jan 2020
Complaints were recorded, investigated and responded to in line with the provider's policy.
Note29 Jan 2020
Personalised care plans were in place and people received care from a consistent staff team.
Note29 Jan 2020
People were treated with dignity and respect and their independence was supported.
Note29 Jan 2020

Note11 Dec 2019
Improving care quality in response to complaints or concerns
Note11 Dec 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Dec 2019
Meeting people's communication needs
Note11 Dec 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note11 Dec 2019
End of life care and support

Note11 Dec 2019
Working in partnership with others
Note11 Dec 2019
Engaging and involving people using the service, the public and staff
Note11 Dec 2019
How the provider understands and acts on the duty of candour
Note11 Dec 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Dec 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements