Supreme Care Services Limited

Requires improvementRated 24/01/2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Jan 2023
Staff support: induction, training, skills and experience
Note24 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Jan 2023
Provider no longer in breach of Regulation 17 (Good governance) following improvements since last inspection.
Note24 Jan 2023
Complaints system in place with recorded actions and outcomes from investigations.
Note24 Jan 2023
Monthly supervision provided to staff with development discussions and spot checks at people's homes.
Note24 Jan 2023
Good multi-agency working with GPs, mental health teams and other healthcare professionals.
Note24 Jan 2023
Effective infection prevention and control systems with adequate PPE supplies and management spot checks.
Note24 Jan 2023

Note24 Jan 2023
End of life care and support
Note24 Jan 2023
Improving care quality in response to complaints or concerns
Note24 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note24 Jan 2023
Meeting people's communication needs
Note24 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jan 2023
Learning lessons when things go wrong
Note24 Jan 2023
Preventing and controlling infection
Note24 Jan 2023
Using medicines safely
Note24 Jan 2023
Assessing risk, safety monitoring and management
Note24 Jan 2023
Staffing and recruitment
Note24 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note24 Jan 2023
Engaging and involving people using the service, the public and staff
Note24 Jan 2023
Continuous learning and improving care
Note24 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Jan 2023
How the provider understands and acts on the duty of candour
Note24 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering