Operated by Elizabeth Rose Care Limited

My Home Care Ltd

GoodRated 2 Sept 2026Home care · Gateshead

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Cultural and spiritual awareness
Note29 Jan 2020
Person-centred involvement in care decisions
Note29 Jan 2020
Dignity, respect and compassionate care

effective

Note29 Jan 2020
Working with health care professionals
Note29 Jan 2020
Nutrition and hydration support
Note29 Jan 2020
Mental Capacity Act and consent
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Staff training and induction

Other

Note29 Jan 2020
The registered manager was transparent, cooperative and fully aware of CQC registration requirements.
Note29 Jan 2020
People were supported to engage in community activities and pursue hobbies, promoting independence and wellbeing.
Note29 Jan 2020
Effective communication across the service, with out-of-hours support, regular staff meetings and proactive notification of delays to people and relatives.
Note29 Jan 2020
Strong governance framework with monthly, quarterly and annual audits covering health and safety, complaints, safeguarding, infection control, training and medicines.
Note29 Jan 2020
Staff received regular supervision approximately every eight weeks, appraisals, and ongoing training including Care Certificate and health and social care diplomas (over 70% at Level 2).

responsive

Note29 Jan 2020
Community engagement and social inclusion
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care planning

safe

Note29 Jan 2020
Staffing levels and safe recruitment
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Safeguarding people from abuse
Note29 Jan 2020
Risk assessment and management

well_led

Note29 Jan 2020
Staff culture and leadership
Note29 Jan 2020
Quality assurance and audit
Note29 Jan 2020
Registered manager oversight and CQC compliance
Note14 May 2019
Working in partnership with others
Note14 May 2019
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NE11 0NJ
Registered manager: Davison, Michelle
Local authority: Gateshead
Region: North East
City: Gateshead
Last CQC check: 09/Feb/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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