Operated by Fortis Care Limited

Fortis Care North London

GoodRated 24/08/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note24 Aug 2022
Staff support: induction, training, skills and experience
Note24 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note24 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Aug 2022
Ensuring consent to care and treatment in line with law and guidance

Note24 Aug 2022
Positive risk-taking encouraged to support independence
Note24 Aug 2022
Safe recruitment practices including DBS checks and reference verification
Note24 Aug 2022
Knowledgeable and approachable management team with effective quality assurance systems
Note24 Aug 2022
Holistic needs assessment involving relatives and healthcare professionals
Note24 Aug 2022
Effective safeguarding practices with prompt referrals and regular staff competency assessments
Note24 Aug 2022
Safe medicines management with regular audits and staff competency monitoring

Note24 Aug 2022
Preventing and controlling infection
Note24 Aug 2022
Staffing and recruitment
Note24 Aug 2022
Using medicines safely
Note24 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Aug 2022
Working in partnership with others
Note24 Aug 2022
Continuous learning and improving care
Note24 Aug 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note24 Aug 2022
Promoting a positive, person-centred culture and engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info