Golden Keys Care Agency Ltd

Requires improvementRated 18/01/2024Home care · Southend On Sea

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2024
Accident and incident reporting systems in place with lessons-learned case studies.
Note12 Apr 2024
Registered manager understood duty of candour and CQC notification responsibilities.
Note12 Apr 2024
Provider worked in partnership with GPs and district nurses to support people's needs.
Note12 Apr 2024
Staff reported sufficient travel time between visits and adequate PPE supply.
Note12 Apr 2024
Staff completed safeguarding training and could describe abuse types and escalation procedures.
Note12 Apr 2024
Regular monthly medicines auditing in place with follow-up action on identified MAR gaps.
Note12 Apr 2024
Recruitment processes improved; no longer in breach of Regulation 19 (Fit and Proper Persons employed).
minormissed_or_late_visits12 Apr 2024
Staff do not always arrive on time and carers are not always consistent. We have had some issues with timings.
minorgovernance12 Apr 2024
only 48 surveys were sent and of those sent 30 replies were received missing an opportunity to capture all feedback from people
moderatecommunication_with_families12 Apr 2024
There's no communication with carers unless it's [name of staff]
moderatecare_planning12 Apr 2024
People's care plans contained basic information on how to provide care and support to people.
moderaterecord_keeping12 Apr 2024
some had no date of completion so it was difficult to see when they were completed and how often they would be reviewed.

Note12 Apr 2024
Learning lessons when things go wrong
Note12 Apr 2024
Preventing and controlling infection
Note12 Apr 2024
Assessing risk, safety monitoring and management
Note12 Apr 2024
Using medicines safely
Note12 Apr 2024
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2024
Staffing and recruitment
Note

Note12 Apr 2024
Working in partnership with others
Note12 Apr 2024
Continuous learning and improving care
Note12 Apr 2024
Engaging and involving people using the service, the public and staff
Note12 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2024
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note13 Apr 2023
Continuous learning and improving care; Working in partnership with others