Operated by Better Home Care Ltd

Better Home Care

GoodRated 16/05/2018Home care · Cambridge

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note30 Oct 2021
Registered manager fostered a culture of openness, whistleblowing support, and partnership working with external stakeholders.
Note30 Oct 2021
Strong quality assurance systems including spot checks, audits, supervisions, and satisfaction surveys.
Note30 Oct 2021
Electronic call monitoring system enabled prompt action on late or missed calls.
Note30 Oct 2021
End of life care processes based on current guidance, including liaison with MacMillan and district nurses.
Note30 Oct 2021
Effective complaints and concerns handling, with issues resolved before escalating to formal complaints.
Note30 Oct 2021
Person-centred care planning included life history, preferences, and individual communication needs.
Note30 Oct 2021
Staff promoted dignity, privacy and independence, with consistently positive feedback from people and relatives.
Note30 Oct 2021
Comprehensive training programme including Care Certificate, MCA, dementia care, and regular updates.
Note30 Oct 2021
Medicines were administered safely with competency assessments, audits, and accurate records in place.
Note30 Oct 2021
People were supported to be safe by staff with good safeguarding knowledge and appropriate recruitment checks including DBS.
moderategovernance30 Oct 2021
Two incidents where medicines had not been correctly administered had been referred to the local safeguarding authority but these incidents had not been reported to the CQC.
moderaterecord_keeping30 Oct 2021
Three of the four care plans we looked at included only limited information about risks to people and how staff should manage these risks.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CB23 7QJ
Registered manager: Mhishi, Percy
Local authority: Cambridgeshire
Region: East
City: Cambridge
Last CQC check: 16/May/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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