Operated by Advance Health Care UK Ltd

Advance Healthcare (UK) Limited

Requires improvementRated 3 Sept 2023Home care · Wolverhampton

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

effective

Note9 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Mar 2023
Staff support: induction, training, skills and experience
Note9 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Other

Note9 Mar 2023
An action plan was in place identifying areas for improvement including staff absence management and team meetings.
Note9 Mar 2023
The new registered manager (in post since August 2022) was described as supportive and approachable.
Note9 Mar 2023
People spoke positively about carers, describing them as professional and caring.
Note9 Mar 2023
Staff received induction including shadowing experienced colleagues.
Note9 Mar 2023
People were supported in line with Mental Capacity Act principles with consent obtained before care.
Note9 Mar 2023
Staff supported people to access healthcare appointments and contacted professionals when needed.
Note9 Mar 2023
People's needs were assessed prior to care and staff were aware of healthcare needs and preferences.
Note9 Mar 2023
Accidents and incidents were reported, acted on, and analysed monthly.
Note9 Mar 2023
Staff followed latest infection control guidance and had access to plentiful PPE supplies.
Note9 Mar 2023
People felt safe with a consistent group of well-recruited staff who knew them well.
minorincident_learning9 Mar 2023
The latest analysis of this information had not identified any patterns or trends for future learning.
minorstaff_training9 Mar 2023
There's a lot of training on the computer, but no face to face training for a while; it would be nice to see someone face to face.
moderaterecord_keeping9 Mar 2023
care records did not always hold the most up to date information regarding people and their care needs.
moderatecommunication_with_families9 Mar 2023
You don't know what's going on, this is the first staff meeting for months, the last one was in October and we were told the next would be in 6-8 weeks.
moderategovernance9 Mar 2023
Systems and processes to ensure monitoring and oversight of the service had failed to identify some issues found on inspection.

safe

Note9 Mar 2023
Learning lessons when things go wrong
Note9 Mar 2023
Preventing and controlling infection
Note9 Mar 2023
Using medicines safely
Note9 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note9 Mar 2023
Staffing and recruitment
Note9 Mar 2023
Assessing risk, safety monitoring and management

well_led

Note9 Mar 2023
Working in partnership with others
Note9 Mar 2023
Engaging and involving people using the service, the public and staff
Note9 Mar 2023
How the provider understands and acts on the duty of candour
Note9 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements