Care Solutions Recruitment Agency Ltd

GoodRated 4 Feb 2022Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note6 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Apr 2022
Staff support: induction, training, skills and experience
Note6 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Apr 2022
Respect for people's religious, cultural and gender preferences in care delivery.
Note6 Apr 2022
Good partnership working with local authority, CCG, hospitals, hospice, GPs and community professionals.
Note6 Apr 2022
Strong end-of-life care with liaison with hospice professionals and support offered to relatives.
Note6 Apr 2022
Manager undertook regular telephone calls, spot checks and shadowed appointments to monitor quality.
Note6 Apr 2022
Safe recruitment practices including references, identity checks and DBS checks.
Note6 Apr 2022

Note6 Apr 2022
End of life care and support
Note6 Apr 2022
Improving care quality in response to complaints or concerns
Note6 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Apr 2022
Meeting people's communication needs
Note6 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Apr 2022
Working in partnership with others
Note6 Apr 2022
Continuous learning and improving care
Note6 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info