Note19 Jan 2023
Provider demonstrated willingness to learn and submitted action plans promptly after the inspection.
Note19 Jan 2023
People and staff spoke positively about the registered manager, describing her as supportive, available and helpful.
Note19 Jan 2023
Service worked within the principles of the Mental Capacity Act 2005.
Note19 Jan 2023
Staff had access to PPE and infection prevention and control measures were in place.
Note19 Jan 2023
Robust pre-employment checks including DBS, photographic identification and proof of address.
Note19 Jan 2023
Staff received safeguarding training and knew how to identify, respond to and escalate suspected abuse.
minorperson_centred_care19 Jan 2023
Four people we spoke with told us the service did not contact them to seek their views or request they complete a survey.
moderateincident_learning19 Jan 2023
The provider had failed to identify some of the issues identified during this inspection.
moderaterecord_keeping19 Jan 2023
Records were not easily accessible... office staff had limited access to these records. For example, original medicines administration records, some care plans and areas of the ECM system.
criticalgovernance19 Jan 2023
audits failed to highlight the services Electronic Call Monitoring (ECM) systems had recorded numerous late visits, with no evidence of action being taken in response.
criticalcare_planning19 Jan 2023
One person's care record stated that they had been referred to the service following hospital admission for frequent falls. Their person-centred risk assessment then stated they were at low risk of fa…
moderatemissed_or_late_visits19 Jan 2023
of the 274 calls carried out, 78 were outside of the 15-minute leeway set by the funding authority. 30 of these calls showed staff were over an hour late.
criticalmedication_management19 Jan 2023
MARs were not clear on when people needed their medicines... the time of the medicine's administration was not recorded so it was unclear whether the person had received them on time.