Phoenix Care (Havering) Limited

GoodRated 29/12/2023Home care · Romford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Dec 2023
Partnership working with health professionals and occupational therapists to support people's needs
Note29 Dec 2023
Positive feedback from people and relatives about responsiveness and quality of management
Note29 Dec 2023
Cultural and religious beliefs recorded in care plans and discussed at pre-assessment and reviews
Note29 Dec 2023
Audit systems improved since last inspection covering care plans, risk assessments, medicines and staff files
Note29 Dec 2023
Safe recruitment practice with DBS checks, identity verification and references obtained
Note29 Dec 2023
Medicines managed safely with support plans, MAR records and staff competency assessments
Note29 Dec 2023
Digital call monitoring system used to verify staff attendance and duration at care calls
Note29 Dec 2023
Risk assessments in place for falls, personal care, dehydration and skin integrity with clear staff actions

Note29 Dec 2023
Preventing and controlling infection
Note29 Dec 2023
Learning lessons when things go wrong
Note29 Dec 2023
Staffing and recruitment
Note29 Dec 2023
Using medicines safely
Note29 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note

Note29 Dec 2023
Working in partnership with others
Note29 Dec 2023
Continuous learning and improving care
Note29 Dec 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note29 Dec 2023
How the provider understands and acts on the duty of candour
Note29 Dec 2023
Engaging and involving people using the service, the public and staff
Note29 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering