Operated by Pechiv Limited

Pechiv Care Services

GoodRated 4 Sept 2020Home care · Abingdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
People's independence actively promoted by staff
Note30 Oct 2021
Staff kind, compassionate and respectful; people's dignity and privacy protected

Note30 Oct 2021
People's nutritional needs assessed and met; healthcare professionals involved in care
Note30 Oct 2021
Staff trained in MCA and applied principles; consent sought appropriately
Note30 Oct 2021
Staff supervision, spot checks and appraisals scheduled and conducted; staff engaged in further qualifications

Note30 Oct 2021
Staff spoke positively about provider; described service as open, honest and approachable
Note30 Oct 2021
Service sought people's views through six-monthly questionnaires and acted upon feedback
Note30 Oct 2021
People knew how to raise complaints and felt confident action would be taken
Note30 Oct 2021
Care plans were personalised, reflecting people's preferences, histories and individual needs
Note30 Oct 2021
Staff trained in MCA and applied its principles; consent sought before providing support
Note30 Oct 2021

Note30 Oct 2021
Care regularly reviewed; people and families involved in reviews
Note30 Oct 2021
Complaints policy in place; people confident concerns would be acted upon
Note30 Oct 2021
Care plans personalised with people's histories, preferences and individual needs

Note30 Oct 2021
Safe recruitment procedures including DBS checks followed
Note30 Oct 2021
Medication administration records accurately maintained; staff trained and competency checked
Note30 Oct 2021
Sufficient staffing deployed; visits punctual and no missed visits reported
Note30 Oct 2021
Risk assessments in place but not all contained detailed guidance for staff on managing identified risks

Note30 Oct 2021
Staff meetings held regularly; learning and care updates shared with staff
Note30 Oct 2021
No registered manager in post; service operating from unregistered location
Note30 Oct 2021
No formal quality monitoring systems or audits in place; breach of Regulation 17

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info