Operated by Chenash Homecare Specialists Ltd

Chenash Homecare Specialists

GoodRated 17/11/2023Home care · Carshalton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note17 Nov 2023
Registered manager engaged with local care forums and kept up to date with national policy
Note17 Nov 2023
Systems in place to monitor quality including spot checks, care reviews, and accident/incident investigation
Note17 Nov 2023
Accessible and responsive management team maintaining open culture and high standards
Note17 Nov 2023
Effective infection control practices including up-to-date PPE use and food hygiene training
Note17 Nov 2023
Medicines administered safely with regular competency checks and audits by managers
Note17 Nov 2023
Safe recruitment practices including DBS checks carried out on all staff
Note17 Nov 2023
Consistent staffing with regular staff assigned to the same people to ensure continuity of care
Note17 Nov 2023
Staff understood safeguarding responsibilities and how to report concerns to relevant agencies