Operated by Midshires Care Limited

Helping Hands Newcastle

GoodRated 19/07/2023Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note19 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note19 Jul 2023
Supporting people to express their views and be involved in making decisions about their care

Note19 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2023
Staff support: induction, training, skills and experience
Note19 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2023
Continuous learning and improvement embedded through audits, observations and supervisions
Note19 Jul 2023
Open, honest culture promoted by registered manager with high staff morale
Note19 Jul 2023
Strong multi-agency working with external professionals to ensure coordinated care
Note19 Jul 2023
Care plans were person-centred, detailed and regularly reviewed
Note19 Jul 2023
Staff received regular training, supervision and observations supporting person-centred care
Note19 Jul 2023
Effective infection prevention and control systems with direct observations of staff practice

Note19 Jul 2023
End of life care and support
Note19 Jul 2023
Improving care quality in response to complaints or concerns
Note19 Jul 2023
Meeting people's communication needs
Note19 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note19 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Jul 2023
Preventing and controlling infection
Note19 Jul 2023
Using medicines safely
Note19 Jul 2023
Staffing and recruitment
Note19 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Jul 2023
Assessing risk, safety monitoring and management

Note19 Jul 2023
Working in partnership with others
Note19 Jul 2023
Continuous learning and improving care
Note19 Jul 2023
Engaging and involving people using the service, the public and staff
Note19 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jul 2023
How the provider understands and acts on the duty of candour
Note19 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements