Operated by Trinity 365 Care Ltd

Caremark (Richmond upon Thames)

GoodRated 19/05/2022Home care · Richmond

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note19 May 2022
Positive feedback from people, relatives, staff and healthcare professionals
Note19 May 2022
Effective partnership working with local organisations to reduce social isolation
Note19 May 2022
Effective quality assurance system with KPIs and audits of care logs, care plans, MAR, complaints and staff files
Note19 May 2022
Open, positive and inclusive culture with transparent leadership and clear vision and values
Note19 May 2022
Geographical area team/hub model promoting continuity of care and on-time calls
Note19 May 2022
Staff received two-monthly supervision and annual appraisal, plus regular staff meetings
Note19 May 2022
Medicines safely administered, regularly audited and appropriately stored and disposed of
Note19 May 2022
Robust recruitment with references and DBS checks, three-month probation and induction
Note19 May 2022
Safe service with risks assessed, monitored and managed; risk assessments routinely reviewed and updated

Note19 May 2022
Learning lessons when things go wrong
Note19 May 2022
Preventing and controlling infection
Note19 May 2022
Using medicines safely
Note19 May 2022
Staffing and recruitment
Note19 May 2022
Assessing risk, safety monitoring and management
Note19 May 2022
Systems and processes to safeguard people from the risk of abuse

Note19 May 2022
Continuous learning and improving care
Note19 May 2022
Engaging and involving people, public and staff; working in partnership
Note19 May 2022
Managers and staff clear about roles, quality performance, risks and regulatory requirements
Note19 May 2022
Duty of candour
Note19 May 2022
Promoting a positive, person-centred, open, inclusive and empowering culture