Umbrella Care (Midlands) Ltd

Leek, ST13 · Established 03/0

A CQC-regulated home-care provider serving Leek, registered since 03/0. Rated Good at its most recent CQC inspection (Feb 2019).

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What the CQC found

The five questions inspectors ask, and how Umbrella scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager and provider worked in partnership with external agencies”
CQC inspection report, Jan 2020

“Complaints procedure in place and management approachable and responsive”
CQC inspection report, Jan 2020

“Staff proactively identified health deterioration and liaised with health professionals”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Requires improvement
Umbrella Care (Midlands) Ltd was rated Requires Improvement overall at its first ratings inspection in January 2018, with four regulatory breaches identified covering consent/MCA, staffing/training, governance, and registration notifications. Caring and respon…
May 2019
Good
Umbrella Care (Midlands) Ltd improved from Requires Improvement to Good across all five key questions, having resolved previous regulatory breaches in consent, staff training, registration and governance. Minor gaps remained around routine end-of-life care pla…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Umbrella does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ST13 6HU in Leek. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ST13

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