Umbrella Care (Midlands) Ltd

GoodRated 5 Feb 2019Home care · Leek

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Choice and independence
Note29 Jan 2020
Dignity and respect
Note29 Jan 2020
Compassion and kindness

effective

Note29 Jan 2020
Health monitoring and professional referrals
Note29 Jan 2020
Nutrition and hydration
Note29 Jan 2020
Assessment of diverse needs
Note29 Jan 2020
Staff training and competency
Note29 Jan 2020
Mental Capacity Act compliance

Other

Note29 Jan 2020
Registered manager and provider worked in partnership with external agencies
Note29 Jan 2020
Complaints procedure in place and management approachable and responsive
Note29 Jan 2020
Nutritional needs were assessed and monitored effectively
Note29 Jan 2020
Staff proactively identified health deterioration and liaised with health professionals
Note29 Jan 2020
People's dignity, privacy and independence were respected and promoted
Note29 Jan 2020
Infection control measures in place with PPE consistently used by staff

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Consistency of care staff
Note29 Jan 2020
Person-centred care and reviews

safe

Note29 Jan 2020
Infection control
Note29 Jan 2020
Staffing levels
Note29 Jan 2020
Safeguarding awareness
Note29 Jan 2020
Recruitment procedures
Note29 Jan 2020
Medicines management

well_led

Note29 Jan 2020
Leadership approachability and responsiveness
Note29 Jan 2020
Regulatory notification compliance
Note29 Jan 2020
Staff supervision and performance monitoring
Note29 Jan 2020
Record keeping accuracy
Note29 Jan 2020
Governance and quality monitoring systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: ST13 6HU
Registered manager: Dodd, Laura
Local authority: Staffordshire
Region: West Midlands
City: Leek
Last CQC check: 02/May/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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