Note27 Jul 2022
Feedback obtained from people and relatives via telephone monitoring and spot checks was analysed for improvement
Note27 Jul 2022
Worked in partnership with local authorities and health/social care professionals
Note27 Jul 2022
Registered manager understood and acted on duty of candour responsibilities
Note27 Jul 2022
Provider had systems to record and respond to accidents and incidents with lessons learnt shared with staff
Note27 Jul 2022
Staff completed safeguarding training and people/relatives reported feeling safe
Note27 Jul 2022
Medicines managed safely with MARs showing people received medicines as prescribed and audits in place
Note27 Jul 2022
Safe recruitment practices with appropriate pre-employment checks completed before staff employed
moderategovernance27 Jul 2022
we found improvement was needed with risk management and although the relevant policies and procedures were in place, there was mixed feedback received in relation to staff deployment and infection co…
minorleadership27 Jul 2022
I don't know anyone at the office…I haven't the foggiest idea who the manager is.
moderatecommunication_with_families27 Jul 2022
I would recommend them, but they really need to up their game on the communications generally and especially with staff.
moderateinfection_control27 Jul 2022
I am slightly concerned that sometimes they [staff] used the same gloves after personal care and then proceeded to wash me. I have sometimes had to ask them to change gloves.
moderatestaffing_levels27 Jul 2022
Some improvement was required with the deployment of staff as we received mixed feedback from people and relatives about punctuality particularly at weekends.
moderatemissed_or_late_visits27 Jul 2022
[Person] has also had a few missed calls over the months. There have been about six or so in total
moderatecare_planning27 Jul 2022
there were falls protocols in place for five people at risk of falls, however these were all identical in content and not specific to people's needs.
criticalcare_planning27 Jul 2022
some risk assessments contained limited information on what the potential risks were and measures in place to mitigate the risks to people.