Operated by ACG CARE LTD

Potters House

GoodRated 12 Nov 2018Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note4 Mar 2022
Provider kept up to date with government and local guidance on self-isolation, visiting and outbreaks
Note4 Mar 2022
Daily cleaning schedule in place to maintain hygiene
Note4 Mar 2022
Registered manager conducted infection control audits in line with provider policies
Note4 Mar 2022
All staff completed relevant infection control and PPE training; daily LFT testing for staff
Note4 Mar 2022
Sufficient staffing levels maintained, with agency staff used to cover gaps
Note4 Mar 2022
Robust visitor protocols including lateral flow testing, PPE provision, hand sanitiser and temperature checks to prevent spread of COVID-19