Operated by Sapphire Care & Support Services Limited

Sapphire Home Care

GoodRated 20/04/2023Home care · Hastings

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note20 Apr 2023
Provider working to improve feedback participation by separating surveys by topic across the year
Note20 Apr 2023
Staff felt well supported by management with rotas adjusted to suit personal and family lives
Note20 Apr 2023
Staff wore appropriate PPE and received infection prevention and control training
Note20 Apr 2023
People and relatives involved in writing and reviewing support plans
Note20 Apr 2023
Staff supported people to maintain and increase independence and mental wellbeing
Note20 Apr 2023
Systems to monitor care call timings and identify discrepancies quickly
Note20 Apr 2023
Effective quality assurance with daily sign-off sheets monitoring each person's care records
Note20 Apr 2023
Robust recruitment processes including DBS checks, identity checks and references
Note20 Apr 2023
Medicines managed and administered safely with daily MAR monitoring by management team
Note20 Apr 2023
Staff understood and followed safeguarding procedures, with risks clearly detailed in support plans

Note20 Apr 2023
Preventing and controlling infection
Note20 Apr 2023
Using medicines safely
Note20 Apr 2023
Staffing and recruitment
Note20 Apr 2023
Assessing risk, safety monitoring and management
Note20 Apr 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note20 Apr 2023
Continuous learning and improving care
Note20 Apr 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note20 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
Note20 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info