Operated by The Fremantle Trust

Milton Keynes Supported Living Service

OutstandingRated 5 May 2018Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note30 Oct 2021
People's diversity and individuality were celebrated and strengthened.
Note30 Oct 2021
People were treated with care, compassion and great kindness; positive emphasis on advocacy and ensuring people's voices were heard.

Note30 Oct 2021
People's physical health needs were kept under regular review with support from relevant healthcare professionals.
Note30 Oct 2021
Staff received personalised training which ensured they had the skills and knowledge to support each individual.
Note30 Oct 2021
People were actively involved in decisions about their care and support needs; staff demonstrated a detailed understanding of the MCA 2005.

Note30 Oct 2021
Accessible communication formats including easy-read guides and photographic materials were used to meet the Accessible Information Standard.
Note30 Oct 2021
People were actively involved in health and safety meetings and recruitment interviews, supporting genuine co-production.
Note30 Oct 2021
People were empowered to pursue goals including holidays, employment, and community participation, with staff arranging tailored support such as travel agent roadshows.
Note30 Oct 2021
Comprehensive quality assurance audits identified issues such as financial abuse risk and ensured prompt remedial action.
Note30 Oct 2021
Personalised and innovative staff training tailored to the specific needs of each person supported.

Note30 Oct 2021
People were supported to achieve their goals and dreams and made great progress with the service.
Note30 Oct 2021
People were supported to create and individualise their own person-centred care plan which truly reflected them as a person.
Note30 Oct 2021
Comprehensive assessments were made before people began to use the service and staff were identified to help build strong relationships.

Note30 Oct 2021
People were fully involved in how their medicines were handled and staff offered support to ensure they were safe.
Note30 Oct 2021
A robust approach to preventing people from harm was embedded into the service.
Note30 Oct 2021
Staffing requirements were flexible and people and staff were matched together for compatibility.

Note30 Oct 2021
Comprehensive quality assurance systems were in place which sought to help improve the service.
Note30 Oct 2021
A person-centred approach was embedded into the service with people given multiple opportunities to provide feedback.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info