Note5 Jan 2024
Complaints handled effectively with open communication between people, relatives and management.
Note5 Jan 2024
End of life care delivered in partnership with primary care and hospice, with families fully involved in planning.
Note5 Jan 2024
Positive, person-centred culture fostered by the registered manager, with high staff morale and openness to improvement.
Note5 Jan 2024
Medicines managed safely with regular audits and staff trained in medicines administration.
Note5 Jan 2024
Sufficient staffing levels including one-to-one support for activities; recruitment checks completed appropriately.
Note5 Jan 2024
Strong safeguarding culture with staff well-trained to recognise and report abuse and work with other agencies.
Note5 Jan 2024
Effective communication support including pictorial tools, speech and language therapy collaboration, and accessible information formats.
Note5 Jan 2024
Outstanding responsiveness: people supported to pursue personal goals including weight loss, employment, holidays and leisure activities.
Note5 Jan 2024
Staff supported people to have maximum choice, control and independence, promoting fulfilling and meaningful lives.
moderaterecord_keeping5 Jan 2024
The management oversight of the safety and quality of the service was not always recorded to show how it was analysed or actioned to ensure any themes or trends were identified.
moderategovernance5 Jan 2024
quality monitoring and auditing of the service was mainly completed at the individual supporting living properties. However, this was not seen to be consistently recorded at the registered location le…
Note30 Oct 2021
Quality monitoring through regular audits, surveys, and lessons learned from complaints and incidents
Note30 Oct 2021
Comprehensive 'all about me' care plans documenting life histories, interests, and individual goals
Note30 Oct 2021
Strong multi-agency working with social workers, GPs, Clinical Psychologists, and IMCAs
Note30 Oct 2021
Medicines management was safe with legible MAR sheets, correct storage, and no gaps in records
Note30 Oct 2021
Registered manager proactively sourced specialist training from a leading professor for a person with a specific medical condition
Note30 Oct 2021
Outstanding responsive care with innovative examples such as helping a person set up a DJ business and bespoke fitness programmes
Note30 Oct 2021
Consistent staffing allocation matching staff interests and skills to individual people, fostering strong relationships and trust
Note30 Oct 2021
Exceptional community participation and person-centred activities enabling people to build confidence, independence, and social networks
Note20 Jan 2021
Staff received supervision every two months, annual appraisals, mandatory training and were supported to achieve NVQ qualifications
Note20 Jan 2021
Regular audits covering safeguarding incidents, medication and staff training, with a relative support group meeting quarterly
Note20 Jan 2021
Strong community links established by the registered manager, including activity groups and a 'friends and relationship task group' for people in care
Note20 Jan 2021
Medicines were managed safely with trained and competency-assessed staff, legible MAR sheets, and no gaps in records
Note20 Jan 2021
Staff supported people to pursue education, employment and community activities, including bespoke action plans for personal goals such as health and fitness
Note20 Jan 2021
Care plans were person-centred, written in the person's voice, regularly reviewed, and reflected individual aims, goals, preferences and aspirations
Note20 Jan 2021
Staffing levels were sufficient with appropriate skill mix; registered manager proactively increased staffing when individual needs required one-to-one support
Note20 Jan 2021
People felt safe and staff demonstrated good understanding of safeguarding procedures, with mandatory annual training updates