Alexandra House Diamond Life Healthcare Ltd

GoodRated 2 Feb 2019Home care · Ludlow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note20 Jun 2019
Supporting people to express their views and be involved in decisions
Note20 Jun 2019
Ensuring people are well treated and supported

Note20 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note20 Jun 2019
Staff providing consistent, effective, timely care
Note20 Jun 2019
Supporting people to eat and drink enough
Note20 Jun 2019
Staff skills, knowledge and experience
Note20 Jun 2019
Assessing people's needs and choices

Note29 Jan 2020
Staff promoted people's dignity, independence and confidentiality, building strong relationships with people and their families
Note29 Jan 2020
The registered manager had quality monitoring systems in place including questionnaires, spot checks, and oversight of incidents and complaints
Note29 Jan 2020
There was a positive, open working culture with an approachable registered manager and clear management structure
Note29 Jan 2020
People received individualised, person-centred care with flexible service responsive to changing needs and circumstances
Note29 Jan 2020
Staff received training appropriate to their role including the Care Certificate for new staff, with competency checks for medicines administration

Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Continuous learning and improving care
Note20 Jun 2019
Engaging and involving people using the service, the public and staff
Note20 Jun 2019
Managers and staff clear about roles, quality performance and regulatory requirements
Note20 Jun 2019
Provider plans and promotes person-centred, high-quality care and duty of candour
Note20 Jun 2019
Leadership and management