Alexandra House Diamond Life Healthcare Ltd

Ludlow, SY8 · Established 06/0

A CQC-regulated home-care provider serving Ludlow, registered since 06/0. Rated Good at its most recent CQC inspection (Feb 2019).

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What the CQC found

The five questions inspectors ask, and how Alexandra scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff promoted people's dignity, independence and confidentiality, building strong relationships with people and their families”
CQC inspection report, Jan 2020

“The registered manager had quality monitoring systems in place including questionnaires, spot checks, and oversight of incidents and complaints”
CQC inspection report, Jan 2020

“There was a positive, open working culture with an approachable registered manager and clear management structure”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Alexandra House Diamond Life Healthcare Ltd received a Good rating across all five key questions at its announced inspection on 19 May 2016. The service demonstrated safe staffing practices, person-centred care, strong staff support and training, and effective…
Jun 2019
Good
Alexandra House Diamond Life Healthcare Ltd was rated Good across all five key questions at its January 2019 inspection, maintaining the Good rating from its previous inspection in June 2016. The service demonstrated safe, person-centred care with robust gover…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Alexandra does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SY8 1NH in Ludlow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SY8

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