Home Straight Partnership Ltd

GoodRated 16/06/2018Home care · Oakham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note29 Jan 2020
Business contingency plan in place and successfully activated during adverse winter weather to prioritise vulnerable people
Note29 Jan 2020
Positive staff culture supported by GEM award scheme recognising staff going above and beyond
Note29 Jan 2020
Two registered managers provided strong, accessible leadership with regular spot checks, audits, and proactive quality monitoring
Note29 Jan 2020
People and relatives were actively involved in care planning and regular reviews; care plans were detailed and person-centred
Note29 Jan 2020
Staff received regular supervision, annual appraisals, and an ongoing training programme including the Care Certificate
Note29 Jan 2020
Robust recruitment procedures including DBS checks, application forms with full employment history, and identification verification
Note29 Jan 2020
People consistently felt safe with staff and trusted them; no missed calls reported and electronic QR code system monitored visit timing