Note29 Jan 2020
Low staff turnover with long-serving, highly motivated workforce; service recognised in top 100 'Not for Profit' organisations nationally
Note29 Jan 2020
Organisational learning embedded: local complaints and feedback led to policy changes implemented across the whole organisation
Note29 Jan 2020
Open, inclusive leadership with clear channels for staff to raise concerns, give feedback, and suggest improvements to senior management
Note29 Jan 2020
Flexible, family-led service tailoring support to individual needs at each visit, including sibling and whole-family support
Note29 Jan 2020
Strong person-centred culture with staff developing deep, trusting relationships with children and families over many years
Note29 Jan 2020
Staff received specialist training including resilience, cardiac care, palliative care, bereavement and first aid, with clinical supervision from an external counsellor
Note29 Jan 2020
Parents felt their children were 100% safe with highly trained, experienced staff who understood safeguarding children procedures
Note21 Jun 2019
Quality assurance via national surveys; feedback used to drive service improvements
Note21 Jun 2019
No complaints received; numerous written compliments from families and children
Note21 Jun 2019
Compassionate end-of-life care with staff supported by training and counselling; memory tree established for lost children
Note21 Jun 2019
Robust recruitment processes including DBS checks and two written references
Note21 Jun 2019
Registered manager promoted open, inclusive, empowering culture with regular staff meetings and staff involvement in service development
Note21 Jun 2019
Thorough induction and wide-ranging training programme praised highly by staff
Note21 Jun 2019
Strong staff support structure including monthly supervisions, annual appraisals, monthly counselling, and wellbeing lead
Note21 Jun 2019
Extremely positive feedback from parents and children; 100% of children felt Rainbow Trust kept them safe and listened to them
Note21 Jun 2019
Outstanding responsiveness: innovative initiatives including Ronald McDonald House sessions, neonatal sibling groups, theme park sibling days, and beach hut activities
Note21 Jun 2019
Highly personalised, flexible care tailored to individual family needs, including siblings and wider family unit