IHI Care Services Limited

GoodRated 5 Oct 2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note10 May 2022
DBS checks and additional safeguards (shadowing, spot checks) for staff without prior employment history
Note10 May 2022
Regular monthly feedback calls with people and relatives to monitor quality
Note10 May 2022
Risk assessments in place to guide staff on managing health conditions safely
Note10 May 2022
Effective infection control including PPE availability and weekly COVID-19 testing
Note10 May 2022
Person-centred culture with approachable, supportive management team
Note10 May 2022
Robust safeguarding systems and staff awareness of how to report abuse
Note10 May 2022
Safe medicines management with staff trained and competency-checked
minorother10 May 2022
We found two staff members did not have a reference from their last social care role.
minorgovernance10 May 2022
The provider's audits should have identified these gaps in recording information.
minorrecord_keeping10 May 2022
the recorded verification information did not always contain the name of the staff member who conducted the reference verification check and what details were discussed

Note10 May 2022
Learning lessons when things go wrong
Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Using medicines safely
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Staffing and recruitment

Note10 May 2022
Working in partnership with others
Note10 May 2022
Continuous learning and improving care
Note10 May 2022
How the provider understands and acts on the duty of candour
Note10 May 2022
Engaging and involving people using the service, the public and staff
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirement