Operated by Spyke Enterprises Ltd

Bluebird Care Sefton

GoodRated 4 Apr 2019Home care · Formby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jan 2021
Provider offered a 'Friendship Group' service to combat loneliness, shortlisted for a British Care Awards.
Note30 Jan 2021
Open staff culture with a whistleblowing policy in place and staff confident to raise concerns.
Note30 Jan 2021
People praised staff as caring, with comments such as 'I think it is a marvellous service, I'd recommend it to anyone.'
Note30 Jan 2021
Complaints procedure was in place, complaints were investigated and responded to appropriately.
Note30 Jan 2021
Robust pre-employment checks including DBS checks carried out prior to new staff starting.
Note

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Quality HomeCare NorthWest Limited

Good0.3 km awaySefton

Registered manager: Britton, Lindsay

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