Operated by HF Trust Limited

HF Trust North East

GoodRated 8 Nov 2018Home care · North Shields

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note9 Feb 2024
Management restructure planned to provide more immediate oversight with 3 registered managers and 2 deputy managers each.
Note9 Feb 2024
Provider held monthly managers' meetings to share best practice and learn lessons from incidents.
Note9 Feb 2024
Robust quality assurance systems were in place, with a range of audits carried out across services.
Note9 Feb 2024
Over 90% of staff in the most recent survey said they understood and respected the organisation's values and ethos.
Note9 Feb 2024
People were involved in running their own service, including interviewing potential new staff.
Note9 Feb 2024
Provider promoted a positive, personalised culture with values including choice, promotion of independence and inclusion.
Note9 Feb 2024
Medicines were managed safely with staff competency checks in medicines administration.
Note9 Feb 2024
Staff had training on how to recognise and report abuse and knew how to apply it.
Note9 Feb 2024
Risk assessments about known risks to people were detailed and up to date, providing clear guidance for staff.
Note9 Feb 2024
People were encouraged to be as independent as possible and supported to have maximum choice and control of their lives.
moderatesafeguarding9 Feb 2024
The service had recently been subject to a local authority safeguarding investigation due to events at one house.
minorcommunication_with_families9 Feb 2024
Some relatives said they were unaware of the new management arrangements or had not been involved in consultation about these changes.
minorrecord_keeping9 Feb 2024
Some minor recording anomalies were discussed with a manager at one house and addressed.
minorstaffing_levels9 Feb 2024
A small number said staffing was "stretched a bit thin".

safe

Note9 Feb 2024
Preventing and controlling infection
Note9 Feb 2024
Using medicines safely
Note9 Feb 2024
Staffing and recruitment
Note9 Feb 2024
Assessing risk, safety monitoring and management
Note9 Feb 2024
Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong

well_led

Note9 Feb 2024
Working in partnership with others
Note9 Feb 2024
Continuous learning and improving care; duty of candour
Note9 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Feb 2024
Engaging and involving people using the service, the public and staff
Note9 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering