Operated by KRG Care Limited

Prime Homecare

GoodRated 8 May 2022Home care · Harrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note5 Aug 2022
Positive feedback from people, relatives and care professionals about management and communication
Note5 Aug 2022
Strong infection prevention and control practices including PPE use and COVID-19 training
Note5 Aug 2022
Effective quality assurance system with audits of care logs, care plans, risk assessments, punctuality and complaints
Note5 Aug 2022
Positive, person-centred culture with staff feeling supported by management
Note5 Aug 2022
Comprehensive daily, weekly and monthly medicines audits carried out by registered manager
Note5 Aug 2022
Safe recruitment processes including DBS, references and visa checks
Note5 Aug 2022
Robust, person-centred risk assessments covering environment, mobility, diabetes and specific conditions
Note5 Aug 2022
Care workers arrived on time and stayed full allocated time, monitored via electronic homecare monitoring system
Note5 Aug 2022
Significant improvements to medicines management with electronic recording and monitoring system implemented since previous inspection

Note5 Aug 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Aug 2022
How the provider understands and acts on the duty of candour
Note5 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info