Inadequate

OFFICE

Colchester, CO1 · Established 26/0 · Operated by Golden Hands Home Care Ltd

A CQC-regulated home-care provider serving Colchester, registered since 26/0. Rated Inadequate at its most recent CQC inspection (17/08/2023).

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What the CQC found

The five questions inspectors ask, and how OFFICE scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Inadequate

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

In their own words: what inspectors said

“Safe recruitment checks including DBS checks and referencing were carried out.”
CQC inspection report, Aug 2023

“People were supported to go out and reduce the risk of social isolation.”
CQC inspection report, Aug 2023

“Staff felt supported by management and attended regular team meetings.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Inadequate
Golden Hands Home Care Ltd was rated Inadequate overall following a June 2023 inspection, with breaches of five regulations covering dignity, safe care, safeguarding, staffing and governance, resulting in a Warning Notice and placement in Special Measures. Key…
Jun 2023
Requires improvement
Golden Hands Home Care Ltd (The Office) was rated Requires Improvement overall at its May 2019 inspection, with ongoing breaches of Regulation 17 due to ineffective governance, unrecognised safeguarding incidents, absent complaints records, and incomplete inci…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What OFFICE does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CO1 1EG in Colchester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CO1

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