Operated by Housing And Support Solutions Limited

Bradford Regional Office

Not RatedHome care · Rotherham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

17 findings

Note5 Sept 2023
Service worked in partnership with health, social care professionals and community organisations
Note5 Sept 2023
Good communication with relatives; managers accessible and responsive to feedback
Note5 Sept 2023
Person-centred culture with people supported to lead full lives based on individual interests and goals
Note5 Sept 2023
Strong governance with full schedule of checks, continuous learning culture and ownership of quality issues
Note5 Sept 2023
Well-organised medicines management adhering to STOMP principles with regular audits and competency checks
Note5 Sept 2023
Sufficient, consistent staffing enabling people to build positive relationships with a core team
Note5 Sept 2023
Risk assessments and positive behaviour support plans in place and regularly reviewed
Note5 Sept 2023
Effective safeguarding systems with staff trained to recognise and report abuse; people felt safe with staff

Note5 Sept 2023
Preventing and controlling infection
Note5 Sept 2023
Using medicines safely
Note5 Sept 2023
Staffing and recruitment
Note5 Sept 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note5 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note5 Sept 2023
Working in partnership with others
Note5 Sept 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note5 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note5 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info