Operated by Dimensions Somerset Sev Limited

Dimensions Somerset Bridgwater Domiciliary Care Office

GoodRated 5 Nov 2019Home care · Bridgwater

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Communication support and advocacy
Note30 Oct 2021
Involvement in care and decision-making
Note30 Oct 2021
Respect for privacy and dignity
Note30 Oct 2021
Kindness and compassion of staff

effective

Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Mental Capacity Act and Deprivation of Liberty Safeguards
Note30 Oct 2021
Staff training, induction and competency
Note30 Oct 2021
Needs assessment and care planning

Other

Note30 Oct 2021
Provider responded immediately to data confidentiality concern raised during inspection by ordering work mobile phones for all staff.
Note30 Oct 2021
Positive proactive support (PPS) plans in place for people with behaviours that may challenge, with clear staff guidance.
Note30 Oct 2021
Accessible Information Standard implemented with pictorial books, signs, and individual communication profiles.
Note30 Oct 2021
Provider worked collaboratively with external professionals including GPs, district nurses, and social workers.
Note30 Oct 2021
Staff received comprehensive induction, mandatory and specialist training (e.g. epilepsy management), supervision, and annual appraisal.

responsive

Note30 Oct 2021
End of life care planning
Note30 Oct 2021
Accessible information and communication
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Community involvement and activities
Note30 Oct 2021
Person-centred care planning and review

safe

Note30 Oct 2021
Infection control practices
Note30 Oct 2021
Incident and accident management
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Staffing levels and agency staff management
Note30 Oct 2021
Safe recruitment procedures
Note30 Oct 2021
Safeguarding systems and risk assessments

well_led

Note30 Oct 2021
External collaboration and statutory notifications
Note30 Oct 2021
Leadership visibility and staff communication
Note30 Oct 2021
Continuous learning and quality assurance
Note30 Oct 2021
Staff supervision, appraisal and development
Note30 Oct 2021
Governance and confidentiality systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TA6 4RR
Registered manager: Sherring, Natalie
Local authority: Somerset
Region: South West
City: Bridgwater
Last CQC check: 11/May/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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