Wilberforce Healthcare UK Limited

GoodRated 13/08/2019Home care · Hull

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Person-centred approach and knowledge of preferences
Note30 Oct 2021
Staff treat people with dignity and respect

effective

Note30 Oct 2021
Support with nutrition and hydration
Note30 Oct 2021
Mental Capacity Act compliance and consent
Note30 Oct 2021
Supervision and appraisal of staff
Note30 Oct 2021
Staff skills and competency assurance

Other

Note30 Oct 2021
The service worked alongside a range of professionals such as community nurses and GPs.
Note30 Oct 2021
Some people reported individual carers as caring and pleasant, and some had consistent regular carers.
Note30 Oct 2021
Care plans and sensitive information were stored securely in locked cabinets with password-protected electronic access.
Note30 Oct 2021
People who used the service were supported to eat and drink sufficiently.
Note30 Oct 2021
People confirmed that consent was obtained before care and support was delivered.
criticalleadership

responsive

Note30 Oct 2021
Complaints handling and learning
Note30 Oct 2021
Reviews conducted when needs change
Note30 Oct 2021
Care plans reflect current needs

safe

Note30 Oct 2021
Business continuity planning
Note30 Oct 2021
Medicines administered safely and on time
Note30 Oct 2021
Safe recruitment practices
Note30 Oct 2021
Risk assessments in place
Note30 Oct 2021
Care delivered at agreed times and duration
Note30 Oct 2021
Staffing levels sufficient to meet needs

well_led

Note30 Oct 2021
Record keeping and audit
Note30 Oct 2021
CQC notification of notifiable events
Note30 Oct 2021
Quality monitoring and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: HU3 4AA
Registered manager: Metheringham, Jayne
Local authority: Kingston upon Hull, City of
Region: Yorkshire & Humberside
City: Hull
Last CQC check: 13/Aug/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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