Note26 Jan 2019
Complaints handled appropriately with 22 complaints and 30 compliments recorded since last inspection
Note26 Jan 2019
Cultural needs respected in support plans including gender preferences for personal care
Note26 Jan 2019
People and relatives consistently positive, with staff described as 'part of the family'
Note26 Jan 2019
Strong quality assurance including spot checks, care plan audits, and management meetings
Note26 Jan 2019
Care records contained clear, person-centred information covering all aspects of care
Note26 Jan 2019
Regular staff supervision, appraisals, and meaningful development opportunities
Note26 Jan 2019
Robust medicine management with trained and competent staff
Note26 Jan 2019
People felt safe and staff understood safeguarding responsibilities
Note21 Jun 2016
Robust quality assurance framework including daily, weekly, monthly and annual audits with recorded actions and provider oversight.
Note21 Jun 2016
Open, approachable management culture with listening events, staff forums, and regular relative meetings.
Note21 Jun 2016
Care plans were person-centred, co-produced with people and families, and included life history and individual preferences.
Note21 Jun 2016
Good understanding and application of Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
Note21 Jun 2016
Regular one-to-one supervisions held; 360-degree appraisals planned incorporating feedback from people supported.
Note21 Jun 2016
Staff received comprehensive induction including Care Certificate, shadowing, and specialist training (e.g. challenging behaviour).
Note21 Jun 2016
Medication management was thorough with competency assessments, MAR reconciliation, and regular audits.
Note21 Jun 2016
Detailed, person-centred risk assessments focused on enabling independence rather than restricting activity.
Note21 Jun 2016
Robust recruitment process including DBS checks and references completed before staff commenced work.
Note21 Jun 2016
People felt safe and staff demonstrated clear knowledge of safeguarding policies and local contact procedures.